What are refurbished devices?
Refurbished is not the same thing as used or secondhand. The sellers we partner with are held to rigorous quality guidelines that ensure every item we sell runs like new. The refurbishment process includes meticulously cleaning, testing, and assessing every item, as well as replacing aging parts with high-quality new components. Meanwhile, with secondhand or used items, you’re left to the private seller’s good word as to their true condition, and with no guarantee or warranty.
What does the warranty cover?
The commercial warranty protects you against all types of defects for 1 year. It doesn't apply in the event of accidental breakage or software problems — but, we offer great BackUp protection for that.
Which payment methods are available?
Credit/Debit Card: We accept all major Visa and MasterCard cards through our secure online payment gateway.
Mobile Wallets: We also support payments via EasyPaisa and JazzCash.
What's the Technology Zone Quality Assurance Fee for?
This fee allows us to vet and monitor the sellers we partner with, ensuring they meet our rigorous quality and customer-service standards. Your happiness is our top priority!
What are your delivery options and how long does it take to receive my laptop?
We offer reliable nationwide delivery across all of Pakistan through our trusted courier partners (e.g., TCS, Leopard Courier).
For major cities (Karachi, Lahore, Islamabad): Delivery typically takes 2-3 working days.
For other cities and remote areas: Delivery may take 4-6 working days.
Once your order is dispatched, you will receive an email and SMS with a tracking number to monitor your shipment's progress.
What payment methods do you accept?
To make your purchase convenient, we accept a variety of payment methods:
Cash on Delivery (COD): Pay in cash to the courier rider upon receiving your order. This is our most popular option.
Bank Transfer: You can directly transfer the payment to our company bank account. Details are provided at checkout.
Credit/Debit Card: We accept all major Visa and MasterCard cards through our secure online payment gateway.
Mobile Wallets: We also support payments via EasyPaisa and JazzCash.
Are your laptops brand new and original? What about the warranty?
Absolutely. Technology Zone guarantees that all our laptops are 100% brand new, genuine, and in sealed, box-packed condition.
Most of our products come with a 1-Year Official Brand Warranty, which can be claimed at any authorized service center for that brand within Pakistan. The specific warranty details (whether official, international, or local seller warranty) are clearly mentioned on each product's page on our website.
I'm confused about which laptop to buy. Can you help me choose?
Of course! We would be happy to help you find the perfect laptop for your needs and budget. A good starting point is to consider your primary use:
For Students & Daily Use: Look for laptops with an Intel Core i3/i5 or AMD Ryzen 3/5 processor, 8GB of RAM, and a fast SSD for storage.
For Professional & Business Use: A laptop with an Intel Core i5/i7, 8GB to 16GB of RAM, and good battery life is ideal.
For Gaming & Content Creation: You'll need a powerful processor like an Intel Core i7/i9 or AMD Ryzen 7/9, a dedicated graphics card (like NVIDIA's GeForce RTX series), and at least 16GB of RAM.
For personalized recommendations, please contact our expert sales team via WhatsApp or call us at our helpline.
What is your return and exchange policy?
We have a customer-friendly 7-day return and exchange policy for items that are delivered damaged, are defective, or do not match the item you ordered.
To be eligible for a return, the laptop must be in its original, unused condition with all original packaging, accessories, and documentation intact. Please contact our customer support team within 7 days of delivery to initiate the process. For more details, please refer to the "Return Policy" page on our website.
Do you offer installment plans (EMI)?
Yes, we do! We understand that a laptop is a significant investment, so we offer Easy Monthly Installment (EMI) plans to make your purchase easier. This facility is available for credit card holders of most major banks in Pakistan, including HBL, Meezan Bank, Bank Alfalah, and others.
You can typically choose a repayment tenure of 3, 6, or 12 months. Simply select the installment option at the checkout page and follow the instructions. Please note that your bank may apply its own processing fees or terms and conditions.